| Stephen Single |
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Atascadero, CA
93423
USA
webmaster littlefishtank.com
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| Technical Skills and Proficiencies |
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Microsoft Windows 3.x, 95, 98, NT, 2000 |
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HTML |
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Novell Netware 3.x, 4/x and 5.0 |
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Active Server Pages |
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Microsoft Office (Word, Powerpoint, Access, Excel) |
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Basic Javascript |
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Microsoft Visio 2000 |
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Adobe Photoshop |
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Microsoft Project 2000 |
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Adobe Acrobat |
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Microsoft SQL server 7 and 2000 |
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Macromedia UltraDev 4 |
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Microsoft Outlook 8.x, 97 and 2000 on Exchange |
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Crystal Reports |
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Lotus Notes |
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Lanovation PictureTaker |
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Lotus cc:Mail |
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Palm & Win CE devices |
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Lotus Organizer |
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LAN/WAN Network Hubs, Routers & Switches |
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Lotus Smart Suite |
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DHCP & Proxy Server Configuration |
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Citrix Winframe Client |
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Barcoding
Technolgy including Code 39, Code 128, EAN, UPC and
others. (Printers, Software, Scanners, etc) |
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Experience |
| Executive Office of
the President - Office of Administration - Information Systems
& Technology |
| November 2001
- June 2003 |
Inventory Planning
and Control Administration III / Lead Inventory Engineer |
Washington,
DC, USA |
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Lead for depot inventory
group supporting the White House and other agencies
under the Executive Office of the President. |
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Ensure compliance with government
policies regarding issuance and excess of assets. |
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Forcast and maintain minimum
inventory levels for all computer assets in use at the
EOP through approved vendors and process. |
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Developed web-enabled asset
inventory system using ASP, Javascript, and SQL with
user level security, reporting systems, real time inventory
level indicators, and tracking from receipt to excess
of equipment. |
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Provide task assignment to
depot inventory group team members. |
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Advise
upper management on best practices and standards for
asset tracking process and procedure as well as provide
expertise during currently ongoing product selection
and implementation for new asset tracking and reporting
systems. |
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Submit weekly, monthly, quarterly
and annual reports of work performed to senior management. |
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| Acterna (Formerly Telecommunications Techniques Corporation (TTC)) |
| February 2001
- August 2001 |
Global Asset Management Analyst | Germantown, MD, USA |
| · | Lead technical expert for implementation, management, and troubleshooting Tally Systems TS.Census Asset Management System for all global corporate sites. | | · | Provide training to IT site managers on utilizing the inventory reporting system. | | · | Develop and provide quarterly hard copy reports using Crystal Reports showing detail about license utilization, and develop life cycle for existing computer assets. | | · | Develop web-enabled content giving live data from inventory system SQL database server using ASP and JavaScript pages on an IIS server. | | · | Ensure integrity of inventory data collected by automated system. | | · | Develop automated process for installation of inventory client for Novell and NT servers via login scripts. | | · | Administrator for Germantown based NT Collection Servers and Global SQL Server 7.0 hosted on Windows 2000 Server. | | · | Administrator/Webmaster for Internet Information Server 4.0 hosting Asset Management reporting and Client Services website (CSWeb) |
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October 1999 - February 2001 | Client Service Specialist | Germantown, MD, USA | | · | Conceived and developed Client Services Intranet website (CSWeb) utilized by Client Services technicians and user community for software installs, updates, and drivers. | | · | Lead technician on building images for new systems and certification of images created by others in Client Services. | | · | Support Lotus Notes LAN and Dial-Up mail and database users. | | · | Troubleshoot LAN/WAN connectivity and printing issues, Microsoft Office 97 & 2000 problems, and HP/UNIX connectivity using WRQ Reflections software. | | · | Repair all Dell hardware including Dimension, Optiplex, and Precision Workstations as a Dell Premier Support Certified Technician. |
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Marriott International Headquarters | | October 1998 - September 1999 | Senior Network Engineer (Contract) | Bethesda, MD, USA |
| · | Lead Engineer for Marketplace by Marriott, Marriott Distribution Services, International Lodging, Strategic Planning, and HR Departments. | | · | Provide lead support to users and other engineers for HP/Casio Windows CE and 3Com PalmPilot handheld devices as a synchronized Outlook device. | | · | Train backup engineers in standard practices and procedures of department. Instruct in methods of escalation and required detail of issues per 3rd party directives and support of custom applications. | | · | Provide deskside and telephone support for local, national and international employees for 300+ retail and custom applications on PC or accessed on mainframe (via Rumba or OnNet Suite). | | · | Support users during conversions from Windows 3.1 to Windows 95 in Marriott Distribution Services at Headquarters and remote facilities. | | · | Assist and support users during conversions from a Novell Server environment to a Windows NT Cluster-Technology server environment. | | · | Troubleshoot software, hardware and network issues over phone and at user's desktop. | | · | Coordinate setup of new printers, scanners, and PCs on the corporate LAN and for remote usage. |
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July 1998 - October 1998 | Net Tech Engineer (Contract) | Bethesda, MD, USA | | · | Lead Engineer for International Lodging, Strategic Planning, and HR Departments. | | · | Backup Engineer for Marketplace by Marriott and Marriott Distribution Services. | | · | Provide deskside and telephone support for local, national and international employees for 300+ retail and custom applications on PC or accessed on mainframe (via Rumba or OnNet Suite). | | · | Troubleshoot software, hardware, network issues over phone and at user's desktop. | | · | Coordinate setup of new printers, scanners, and PCs. |
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Entex Information Services Incorporated - National Field Service Organization | | April 1998 - June 1998 | Senior Customer Engineer | Columbia, MD, USA |
| · | Perform manufacturer warranty and maintenance contract service on workstation, server, printer and software problems in the PA/MD/DC/Northern Virginia area. | | · | Complete short-term install and upgrade/rollout projects for various Fortune-500 and other local and national corporation offices in the PA/MD/DC area. |
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February 1998 - March 1998 | Senior Customer Engineer | Columbia, MD, USA | | · | Perform manufacturer warranty and maintenance contract service on workstation, server, printer and software problems in the PA/MD/DC/Northern Virginia area. | | · | Complete short-term install and upgrade/rollout projects for various Fortune-500 and other local and national corporation offices in the PA/MD/DC area. |
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Kaiser Permanente of the Mid-Atlantic States | | March 1998 - April 1998 | Senior Customer Engineer (Contract) | Silver Spring, MD, USA |
| · | Perform physical inventory at all company facilities of PC software and hardware in preparation for Y2K project. | | · | Manage group of 3 to 5 temporaries as point of contact to track and escalate all issues during inventory to project manager. | | · | Set up database in MS Access for IT administrative staff to compile inventory results. | | · | Provide helpdesk coverage in support of custom software and Microsoft Word to doctors at clinical sites in the Baltimore/Washington/Northern Virginia area. | | · | Perform onsite service at clinical locations in support of doctors at clinical sites in the Baltimore/Washington/Northern Virginia area. | | · | Perform on site upgrades and support as primary engineer for Windows NT 4.0 Workstations from Windows 3.1 in a Novell server environment during OS migration of custom software. | | · | Train end-user in use of Windows NT 4.0, helpdesk for troubleshooting support of migrated users, and engineers for rollout of new NT systems. |
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May 1997 - January 1998 | Senior Customer Engineer (Contract) | Silver Spring, MD, USA | | · | Provide 2nd level helpdesk coverage in support of custom software and Microsoft Word to doctors at clinical sites in the Baltimore/Washington/Northern Virginia area. | | · | Perform 3rd level onsite service at clinical locations in support of doctors at clinical sites in the Baltimore/Washington/Northern Virginia area. | | · | Perform on site upgrades and support as primary engineer for Windows NT 4.0 Workstations from Windows 3.1 in a Novell server environment during OS migration of custom software. | | · | Train end-user in use of Windows NT 4.0 and to helpdesk for troubleshooting support of migrated users. |
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November 1996 - May 1997 | Field Service Technician/Helpdesk (Contract) | Silver Spring, MD, USA | | · | Provide 2nd level helpdesk coverage in support of custom software and Microsoft Word to doctors at clinical sites in the Baltimore/Washington/Northern Virginia area. | | · | Schedule 3rd level support technicians to go onsite to perform service and install new PCs. | | · | Troubleshoot issues expressed by users over the phone when possible and notify user of ETA of a technician to be on site. |
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Digital Equipment Corporation | | September 1996 - November 1996 | Field Service Technician (Contract) | Linthicum, MD, USA |
| · | Perform warranty, maintenance contract, and per call service on Digital, Gateway, and Micron equipment and software for Government, corporate, business and individuals at homes and office environments. | | · | Perform repairs to DEC and Hewlett-Packard laser and impact printers. | | · | Perform repairs on Point of Sale, VT Display Terminals, and receipt printers. |
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The Burns and Russell Company |
| June 1996 - September
1996 |
Computer Consultant
(Pigments Department) |
Baltimore,
MD, USA |
| · | Develop Pigment Inventory System - Sales/Receipt system through use of Lotus 123, Access, and Crystal Reports. | | · | Provide user support for PC and network hardware and software problems. |
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Alcore Incorporated | | September 1995 - April 1996 | Systems Administrator | Belcamp, MD, USA |
| · | Administrator for a two server multi-site Novell Netware 3.12 network. | | · | Administrator for a FourthShift Manufacturing Resource Planning (MRP) Database. | | · | Administrator for an AT&T Partner II Phone System. | | · | Developed and maintained an Internet World Wide Web (WWW) home page covering company information, product brochures, and press releases. | | · | Performed desktop publishing and graphic/logo designs for forms, labels, and brochures for print and online literature. | | · | Set specifications and provided technical advice to upper management on purchases of computerized equipment in office and manufacturing environment. | | · | Provide user support in PC and network hardware and software problems. |
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American Veterans of World War II, Korea, and Vietnam (AMVETS) | | March 1994 - April 1995 | Computer Specialist | Lanham, MD, USA |
| · | Administrator for a three server Novell Netware 4.x network. | | · | Administrator for a Data General ECLIPSE MV10000 Mini-Computer system. | | · | Administrator for an Executone Phone System. | | · | Supervised migration of an MV10000 ICOBOL 240,000 record membership database to a MS-DOS/Novell based server environment. | | · | Worked with Public Relations Department to migrate magazine to in-house digital pre-press. | | · | Provide user support in PC and Network hardware and software problems. |
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The Electronics Boutique | | July 1992 - March 1994 | Sales Associate | Baltimore, MD, USA |
| · | Sales of computer hardware, software, and video game hardware. | | · | Keyholder opening and closing of store including management financial paperwork and inventory. | | · | Supervise and train other employees when management was not available. | | · | Process shipping and receiving paperwork and stocking of shelves. | | · | Perform daily physical inventories of critical stock to alert district management of discrepancies. | | |
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Certification, Education, and Training | | Dell |
| June 2000 | Premier Support Authorized Technician | Germantown, MD, USA |
Hewlett Packard | | March 1998 | Authorized Service Technician | Columbia, MD, USA |
| SC4505 |
CompTIA | | March 1998 | A+ Certified Service Technician | Columbia, MD, USA |
| BA9DTT0267 |
IBM | | March 1998 | Authorized Service Technician | Columbia, MD, USA |
Knowledge Alliance | | 1998 | | Washington, DC, USA |
| Microsoft Education and Certification Course 770: Installing and Configuring Microsoft Windows NT Workstation 4.0 |
Design Data Systems | | 1994 | | Gaithersburg, MD, USA |
| Novell Netware v4.x Netware Administration |
1994 | | Gaithersburg, MD, USA | | Advanced Netware 4.x Administration |
Eastern Vocational Technical High School | | June 1992 | Diploma | Baltimore, MD, USA |
| · | Data Processing - Cobol Programming (Cobol I & II, RPG II, Mainframe Assembly, Accounting I, Word Perfect, Lotus 123, Dbase IV) | | | | · | Perfect Attendance for 3 consecutive years (during 1989 to 1992) | | · | Honor Roll for 10 Quarters (during 1988 to 1992) | | · | 1st, 2nd, 3rd, and 5th place awards in numerous FBLA (Future Business Leaders of America) local, state, and national competitions from 1990 to 1992 |
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